FAQ

Where are my items shipped from?

We ship all items from Melbourne, Australia. Sometimes we may split your order and send it in more than one parcel.

When will my order arrive?

Standard delivery time for metro areas is 3 to 5 business days, 6 to 7 business days for country areas and 10 business days for rural areas.
Express post will be 2 to 4 business days in the express network and slightly longer outside the express zone.

I just placed an order, when will it ship?
All orders are shipped within 48 working hours of you placing the order, depending on your location and the fastest available service.

Can I track where my order is?
All orders are shipped with a tracking number so you can track it every step of the way!

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Can I pick my order?

We do not offer a pick-up option for orders. However, we provide free shipping, and your order will be dispatched from our Dandenong South warehouse. Delivery within Melbourne typically takes only few days.